If your selection is not in stock, we will back order for you and advise delivery.

Returns

Faulty Goods (Lingerie & Clothing)

Any problems with a product with a genuine manufacturing fault will be replaced on a like for like basis and it is within 14 days of invoice date. Goods must be returned by recorded delivery or some other traceable method. Return postage must be enclosed. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or the customers own making.

*Exception: The Rubber clothing and underwear sold in our Chain Reaction and World of Sex Catalogues will not be exchanged or credited for any reason. It is very thin latex designed for one time fun only and is easily torn. Please do not buy rubber from us unless you accept these terms.

Faulty Goods (Toys)

We obviously have no control over the toys that come from HongKong quality wise. We do not however purchase the very cheap versions of the products that are sold by some companies in the UK. If any toys do not work when received from ourselves we will quite happily replace it on the same basis as stated under the Lingerie & Clothing terms above.

Rubber 

Please remember that all rubber comes to you in a matt finish. To achieve the shine that you see on the garments in our photographs it has to be polished with a Silicone based type of polish. A suitable Polish is available in our Chain Reaction Catalogueor you could actually use most proprietary furniture polishes.

This does not affect your statutory rights. 

All goods are checked before leaving our warehouse, however if upon receipt any item is proven to be faulty we will replace it free of charge.

For reasons of hygiene, personal products, adult novelties and latex cannot be returned unless proven to be faulty.

Method of Payment
We accept Visa, MasterCard, Switch, Delta and Solo.

On your statement we are described as Golden Glow Ltd, Great Yarmouth.

UK cheques (please allow at least 7 working days for clearance) Bank Drafts or Postal Orders in £ Sterling should be made payable to Golden Glow Ltd and post to Golden Glow  Limited, Unit 5, Suffolk Road, Great Yarmouth. Norfolk. NR31 0LN. UK.